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Shipping and Returns

Australian Shipping Information:

  • Senso use FastWay, CouriersPlease, TNT, Allied Express and Australia Post for all orders shipped within Australia.
  • A signature is required upon delivery.  Should you be unavailable at your provided shipping address, the courier should leave a delivery card and re-direct your parcel to your local post office for collection.
  • For a prompt delivery, we recommend that all packages are sent to a business address.
  • If the parcel is undelivered and needs to be resent, the customer will be charged an administrative fee of $15 before the shoes are redelivered.
  • In the instance that a change of address is required following dispatch, you will be charged the administrative fee of $15 before the shoes are delivered.  Please ensure that all of your details are correct prior to checkout.
  • Australian Metro (VIC, NSW, ACT, QLD) orders will take approximately 1-3 business days from the date of purchase to arrive to you.
  • Australian Metro (WA, NT, SA) & Rural orders will take approximately 5-10 business days from the date of purchase to arrive to you.
  • In the event that your order has not arrived within the specified time frames, please track your order with your unique tracking number and contact your local post office.
  • Delivery is Monday – Friday excluding public holidays.
  • During the holiday season, there may be unforeseen delays that are out of our control.  Please allow adequate time for delivery prior to your special occasion.

International Shipping Information:

  • Senso delivers internationally using DHL, Aus Post, Seko & InXpress.
  • International deliveries will take approximately 3-10 business days from the date of purchase to arrive to you.
  • A signature is required upon delivery.  Should you be unavailable at your provided shipping address, the courier should leave a delivery card and re-direct your parcel to your local post office for collection.
  • For a prompt delivery, we recommend that all packages are sent to a business address.
  • Unfortunately we cannot ship to PO Box & Parcel Locker addresses.
  • There may be unforeseen delays due to customs that are out of our control.  Should you have any concerns, please contact the courier company for assistance and have your tracking number ready.

Please be aware that any items shipped internationally (excluding the UK) may be subject to import duties and taxes applicable to your country/ or the country you’re shipping to.  You will be responsible for additional charges that incur for customs clearance; Senso has no control over these charges and cannot predict what they may be.  Customs policies vary from country to country; Senso recommends that you contact your local customs office for further information.

Tracking your order:

Once your parcel has left our warehouse you will be emailed tracking information so that you can follow up on the progress of your order- simply enter your tracking number on the couriers websites.

Please allow 24 hours from placing your order, before trying to track it, and 5 days before querying your order with customer service representatives at Senso.

Shipping Charges:

Shipping is FREE worldwide (excluding Warehouse Sale purchases).

Please be aware that any items shipped internationally (excluding the UK) may be subject to import duties and taxes applicable to your country / or the country you’re shipping to.  You will be responsible for additional charges that incur for customs clearance; Senso has no control over these charges and cannot predict what they may be.  Customs policies vary from country to country; Senso recommends that you contact your local customs office for further information.

If the parcel is undelivered and needs to be resent, the customer will be charged an administrative fee of $15 before the shoes are redelivered.

Sizing:

Sizing information is intended for use as a guideline only and is by no means definitive.  Sizing and fit may vary somewhat by style and material.  Each customer can have different needs as length/width will differ from individual to another.  If you have any queries regarding fit, please do not hesitate to contact us at enquiries@senso.com.au and we will be able to assist.

Returns:

We offer returns/ exchanges on all FULL PRICED PRODUCTS if you notify us within 7 days of receiving your purchase.

Please email us at enquiries@senso.com.au stating your order number and request for an RA (Return Authorisation) number.  You will then be sent instructions on returning your order.

Returns that do not have an RA number will not be accepted and sent back to customer at their expense.

All shoes must be tried on a carpeted surface until you are certain you are keeping them.  Shoes that have marked soles or creased uppers that cannot be restored will be rejected and sent back to the customer at their expense.  Senso will only accept items that have not been worn and are in their original shoe box.  Please note that the shoe box and stuffing are considered apart of the product and must be included when returning your order.

We are unable to accept returns for a refund on all Sale items for incorrect choice, fit or change of mind.

All Sale items may be exchanged for a different size of the same style if available, otherwise a credit note will be issued.  Credit notes cannot be used in conjunction with other discount offers.

Please note that no refund or credit is given for Gift Wrapping and Gift Vouchers.

Any returns that do not meet our Policy may be issued with a credit note or will not be accepted and will be returned to you at your own expense.

When returning your product, please include your completed Return Form.  If you do not include this paperwork, we may be unable to identify and process your return.

All returns for change of size or change of mind are at the expense of the customer and must be returned via post only. Unfortunately we CANNOT allow customers into our Sydney warehouse or head office premises for any reason.  This is company policy.

We strongly advise International customers to look into return costs prior to purchasing online for an estimated charge.

SENSO is not liable for the loss of an item being returned and we strongly recommend that you return it using a registered courier service.

We cannot process your return until we receive your goods.

Outside 7 days we will only refund your monies in the event that the goods purchased are faulty, provided the fault is not due to wear and tear, and is a manufacturing fault.  This will be determined on the return of the item and after assessment.

If a manufacturing fault occurs under normal use (not including general wear and tear) please contact us at enquiries@senso.com.au with a copy of your order and a detailed description & images of the fault.  Returns will not be honoured if the item has been mistreated.

We only accept items purchased through senso.com.au if you have purchased your shoes from a Senso stockist please contact the stockist in which you purchased them from for further assistance.  Senso cannot be held accountable, or provide refunds or exchanges for purchases made outside of senso.com.au.

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